Regulations

Rights of passengers in the event of accidents  

Summary of provisions “Regulation (ΕC) 392/2009” concerning the rights of passengers travelling by sea in the event of accidents:

• Right to compensation for death or personal injury
• Right to compensation for loss of or damage to cabin luggage
• Right to compensation for loss of or damage to luggage other than cabin luggage
• Right to compensation for loss of or damage to valuables
• Right of a passenger with reduced mobility to compensation for loss of or damage to mobility equipment or other specific equipment
• Right to an advance payment in the event of a shipping incident

*For more details concerning the exact amount of the compensation, visit the link below (pdf).

Procedure:

• In case of damage to cabin or other luggage, the passenger must give timely written notice to the carrier. Failure to do so, will result in the passenger losing his/her right to compensation.
• In general, any action for damages before a competent court must be introduced within a period of 2 years. The starting point of this limitation period may differ, depending on the nature of the loss.
• Liability of the carrier can be reduced, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger.

The limits on the different amounts for compensation will not apply if it is proved that the damage resulted from an act of the carrier, or a servant or agent of the carrier or of the performing carrier, done with the intent to cause such damage or with knowledge that such damage would probably result.