TWIN NET Information Systems Ltd. (abbreviated hereafter as TWIN NET) protects the privacy of your data, which are processed in accordance with the provisions of EU General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016, which concerns the protection of the personal data of individuals and their unobstructed movement (at the request of the individual).
Below, we describe how TWIN NET processes your data on this site, www.digitickets.gr, in order to make your browsing experience here safer and more efficient.
TWIΝ ΝΕΤ is responsible for processing your data in order to issue your ferry tickets through the website www.digitickets.gr. This is our contact information:
TWIN NET Information Systems Ltd.
452 Mesogion Ave.
153 42 Athens, Greece
If you have any questions after reading this statement or simply want to contact us, please use the contact information above.
All the information you enter into Digitickets.gr is confidential. It will never be sold to third parties, exchanged with third-party sources, or used for marketing purposes by third parties.
During the process of issuing your tickets, you will always be asked to give your consent to the processing of the “personal data” that we describe in detail below.
The following personal data will be requested in order to issue your ferry tickets:
The above data is securely stored in the Digitickets.gr system database so they can be processed and your tickets can be issued, and also for purposes of both traceability and the recording of relevant transactions as required by law (such as tax authorities).
Use of Third Party Data: The data you enter at Digitickets.gr are processed only by Digitickets.gr and then sent via WEB Services to the systems of the company Forth-Crs S.A., which has implemented the interconnection platform for ticketing between travel agencies and ferry companies.
We do not receive or process your personal data from third parties.
Member Registration – Digitickets Club: Individuals may choose to become members of the Digitickets Club (see the Digitickets Club section) in order to earn points from ticket purchases which can be redeemed for future ferry boat ticket purchases. In addition, members can see all the purchases they have made in the past.
The following personal data will be requested to issue a Digitickets Club card:
To enter the system and identify yourself, you need the following three elements: Your card number, your mobile phone number, and your e-mail address. If for some reason you forget your card number or lose it, contact us immediately so we can cancel it and issue you a new one. In any case, no one can use it, because the tickets will always be forwarded to the e-mail address you gave when you registered for your card (that is, your own).
If you want to cancel your Digitickets Club membership, send us a cancellation request via the system, in the Digitickets Club section.
If you declare that you want to receive our newsletters about Digitickets.gr, we will store your e-mail address. We create and save mailing lists and send our Newsletters using the widely known Mail Chimp program, which also follows the GDPR guidelines. Using the e-mail address where you receive our newsletter, you can cancel your subscription (opt out) at any time.
We use social media to communicate our news and offers. We respond to your comments there as well.
To evaluate and improve our services after your purchase, we will ask for your optional evaluation via the Trust Pilot system. These comments are public and appear on the first page of Digitickets.gr. If you want to delete them later, you can contact us at any time to request that.
We use only two cookies, which we describe in detail below:
The Digitickets.gr website and application data are securely stored on the hosting provider (www.pair.com), which is GDPR compliant and follows all the instructions provided related to the safe storage of data. In addition, the site uses a powerful SSL certificate for more secure encryption of the information that is shared online between you and our site. However, no means of transferring information on the web can provide an absolute security guarantee.
As a user you have a significant number of rights related to your personal data. If you wish to exercise these rights, the best way is to contact us by sending an e-mail to firstname.lastname@example.org. We will respond promptly, and always within 30 days of receipt of your email.
In summary, the following apply:
As far as your Digitickets Club details are concerned: you can view them in the relevant module of the application, modify them, or request their deletion.
You will be informed of such an update on the website and in the newsletters or social media we use. If required by law, your consent will be sought for any possible change in the way your data is processed or any new processing required.