This website, www.digitickets.gr , has been created and is used and exploited by the Company TWIN NET Information Systems Ltd, established and operated under Greek law, based in Athens, Mesogion Av. 452, 999291340 VAT / Tax Office Halandri, which has received the MITE Operator License 0259Ε60000501901 from the Hellenic Tourism Organization, and is represented for this purpose by Mr. Dimitri Douka, hereinafter referred to as «Twin Net».
Twin Net is the sole owner and beneficiary of the content provided in www.digitickets.gr , having obtained the necessary permission for the use and display of this information by the ferry companies whose services are promoted on the site.
www.digitickets.gr allows its users to obtain information on ferry availability for passengers and / or vehicles, and to issue a ticket or make a reservation. The ferry tickets are the property of third party providers (the shipping companies), with whom Twin Net has made an agreement of cooperation. Twin Net acts solely as an intermediary to help users reserve or buy the tickets provided by third party providers . All transactions take place in accordance with the terms and conditions determined by the third party providers concerning their tourist services.
The access and use of the products (tickets), services and information provided by Twin Net and the third party providers through www.digitickets.gr implies the prior knowledge and unconditional acceptance, by the end user, of these terms and conditions as well as those of the third party providers (related to their provided products--tickets--and services).
Twin Net reserves the right to modify the present terms unilaterally without prior notification to the end users. The latest (current) version of these terms shall be the one found on www.digitickets.gr. For this reason, users should always read the terms carefully before they receive or use any of the services or products provided through www.digitickets.gr, and re-accept the modified terms.
Users should read about the terms and conditions applicable to the use of the services (or products) provided by third party providers through www.digitickets.gr. The knowledge and acceptance of these terms and conditions is the responsibility of the end-user, who must read about and accept them according to the procedures of the third party providers . Twin Net assumes no responsibility and takes no action through www.digitickets.gr to ensure the acceptance, by the end-user, of the third party providers ' terms and conditions.
If for any reason someone does not accept one or more of these terms or conditions or the terms and conditions set by the third party providers , then he or she should refrain from the access and use of the services (and products) provided by www.digitickets.gr. In any other case it is assumed that all these terms and conditions are unconditionally accepted by the end user.
Refusal of any of the above terms or conditions will lead to the failure of any transaction requested by the end-user through this site, www.digitickets.gr.
The electronic services provided by Twin Net are available through this website, www.digitickets.gr.
In addition to the electronic processing and delivery of their requested services, Twin Net provides its customers with a help desk service which allows them to make a reservation by email or by phone. Users can find the costs related to using help desk services by clicking here.
The terms and conditions mentioned here also apply to phone or e-mail reservations.
Users of the services provided through www.digitickets.gr should be older than 18 years old, have legal capacity, and, if acting on behalf of another person, should have all the necessary authorizations for that purpose.
In order for www.digitickets.gr to successfully provide services, it may be necessary for the user to provide some personal information and data. This data or information may need to be shared with third party providers in order for the user to receive their products and services. For this reason, each user of the services provided through www.digitickets.gr gives Twin Net his/her unconditional permission to collect, use and deliver this information to the third party providers in order to successfully complete a transaction. Of course, this usage will comply with the terms of the confidentiality agreement defined later in this document.
If anyone does not accept the above stated terms for the collection, use, processing and / or transmission of his/her personal information, then he/she should stop and refrain from using the www.digitickets.gr services. Otherwise, it is assumed that the aforementioned and stated terms and conditions are unconditionally accepted by the user.
The services provided by www.digitickets.gr allow for a user to first make a reservation and then commit (and buy his/her ticket) at a later time, to the extent this is allowed by the specific policy of the relevant third party provider. The reservation lasts as long as it is allowed by the third party provider, and then it is automatically canceled if a ticket has not been purchased.
When a user makes a reservation or buys a ticket, he/she gives an order to Twin Net to pass this request on to the corresponding third party provider. Consequently, Twin Net acts as an intermediary in the transaction between the user and the third party provider. As soon as the third party provider confirms the result of the requested transaction, Twin Net will notify the user about the outcome of his/her requested transaction.
Users should read about the terms and conditions applicable to the use of the services (or products) provided by third party providers through www.digitickets.gr. The knowledge and acceptance of these terms and conditions is the responsibility of the end-user, who must read and accept them according to the procedures of the third party providers . Twin Net assumes no responsibility and takes no action through www.digitickets.gr to ensure the acceptance, by the end-user, of the third party providers ' terms and conditions.
Furthermore, Twin Net is not responsible for informing the users of any change the third party providers may make to the products or services reserved or bought by the users. Nevertheless, Twin Net will make every reasonable effort to contact the users and inform them of changes announced by the third party providers that are related to products or services they reserved or bought.
The most efficient and reliable means of communication between www.digitickets.gr users and Twin Net is electronic mail. Therefore, users should be sure to provide their correct email addresses for personal contact. It is also important for users to correctly specify their mobile phone numbers, since part of the communicated information is sent via SMS.
If Twin Net needs to send hard copies of documents to its users, these documents will be sent by surface mail to the postal address indicated by the user.
Users can contact Twin Net’s help desk, either by e-mail at info@digitickets.gr, or by phone (telephone number: +30.210.60.90.451).
The manner and means of communication between users and third party providers is determined by the third party providers in accordance with their contact terms.
Please note that a user's disclosure of false and/or inaccurate contact data can lead to failure and / or refusal to provide the selected service / goods and / or block that user from the use of www.digitickets.gr and / or services of Twin Net and / or third party providers . In such a case, the user will nevertheless have the responsibility to pay for the requested services and may be liable for additional charges.
In order for www.digitickets.gr to successfully provide services, it may be necessary for the user to provide some personal information and data. This data or information may need to be shared with third party providers in order for the user to receive their products and services. For this reason, each user of the services provided through www.digitickets.gr gives Twin Net his/her unconditional permission to collect, use and deliver this information to the third party providers in order to successfully complete a transaction. Of course, this usage will comply with the terms of the confidentiality agreement defined later in this document.
If anyone does not accept the above stated terms for the collection, use, processing and / or transmission of his/her personal information, then he/she should stop and refrain from using the www.digitickets.gr services. Otherwise, it is assumed that the aforementioned and stated terms and conditions are unconditionally accepted by the user.
Ticket prices listed on www.digitickets.gr account for the total cost of the electronic services provided by Twin Net, including taxes. Please note that when using the telephone reservation service, and some other help desk services, users will be informed of the additional fee for that service which will be added to the ticket price published at www.digitickets.gr. The help desk will proceed to make the booking only after the user accepts those terms. Information about help desk services and their related costs can be found here.
The cost of each item (ticket) offered through www.digitickets.gr is solely determined by the relevant third party provider, and Twin Net is not responsible for that determination and / or changes in any of these prices.
These prices are listed on www.digitickets.gr and can be modified by Twin Net, even after the completion of the reservation process, if the corresponding third party provider decides to change them. However, this happens only exceptionally, and in most cases it is due to an increase in tax and/or customs fees.
Payment for the services/products bought through www.digitickets.gr is done according to the terms disclosed here. Typically, payment is made by credit card. The data of the credit card holder is automatically transmitted to the financial/banking institution that performs the transaction and charges the holder’s credit card. Users must only use their own credit cards.
In order to provide its services, Twin Net is entitled to request any information it considers necessary to verify a user's ID, credit card data, or address (e.g. a copy of a passport or personal ID, a credit card, proof of address).
Third Party Providers are solely responsible for defining and announcing their ticket cancellation and ticket change procedures.
Any user who wishes to cancel or change a reservation or booking must send his/her request to info@digitickets.gr. She/he will be informed about the terms and conditions set by the relevant third party provider and the amount to be refunded and/or the cancellation fee which needs to be paid. In addition to this amount, Twin Net will impose a service charge (see here for more details). Please note that any fee or commission paid to Twin Net for the completion of the initial reservation is not refundable.
Our services strictly respect the privacy of users' personal data, asking the user to provide only the minimum information necessary to complete a transaction. All information supplied by the user is considered confidential, and we take all the necessary measures in order to use them only to the extent which is necessary to successfully deliver the requested services.
Moreover, our services strictly follow the Greek Directive for electronic consent, as this directive is stated under Article 11 of Law 3471/2006 (the Authority for Personal Data Protection) regarding messages sent to users which are not required to complete a transaction, such as suggested offers or newsletters.
In order for www.digitickets.gr to successfully provide services, it may be necessary for the user to provide some personal information and data. This data or information may need to be shared with third party providers in order for the user to receive their products and services. For this reason, each user of the services provided through www.digitickets.gr gives Twin Net his/her unconditional permission to collect, use and deliver this information to the third party providers in order to successfully complete a transaction. Of course, this usage will comply with the terms of the confidentiality agreement defined elsewhere in this document.
If anyone does not agree to the above stated terms for the collection, use, processing and / or transmission of his/her personal information, then he/she should stop and refrain from using the www.digitickets.gr services. Otherwise, it is assumed that the aforementioned and stated terms and conditions are unconditionally accepted by that user.
At any time, any user may request information about any of his/her personal data that may be held by Twin Net, as well as the recipients of this information and the purpose of maintaining and processing it. At any time, users may request the modification, correction or deletion of this information by sending an e-mail to info@digitickets.gr from their initially declared email address, attaching a photocopy of their legal ID.
The collection, maintenance, processing and transfer of users’ personal data by Twin Net through www.digitickets.gr takes place in accordance with the applicable rules on personal data protection according to Law 2472/1997 and Law 3471/2006.
Twin Net allows access to users' personal data only to authorized persons who require access and only in order to enable the successful completion of users’ requested transactions.
In this context, Twin Net reserves the right to grant access and / or the right to use and process your personal data to a third party responsible for carrying out the specific requested transaction or part of it.
The protection of users’ personal data by third party providers occurs in accordance with their respective policies, and Twin Net assumes no responsibility therein.
Twin Net reserves the right to use the information provided by users in a way that will not disclose the identification or personal data of any person involved, for statistical, promotional, or marketing research purposes, disclosing it to the third parties performing such activities.
Twin Net does not guarantee the accuracy, precision, or clarity of the information published on www.digitickets.gr, including prices and availability of the services or goods provided by third party providers .
On www.digitickets.gr, Twin Net simply reproduces the information provided by third party providers and cannot check or verify its accuracy.
For this reason, Twin Net assumes no responsibility for, but maintains the right to make, corrections, updates and / or any other changes to this information without compensation to users, if requested by the third party providers of this information. This can take place even if these changes may affect pending active reservations.
Twin Net does not warrant or assume any liability in connection with the alleged availability of the services/goods provided by third party providers , since it just displays this information on www.digitickets.gr, as this information is communicated to Twin Net by third party providers .
Twin Net does not warrant or assume any responsibility for the adequacy, appropriateness, or availability of the services or goods provided by third party providers . Furthermore, Twin Net does not warrant or assume any responsibility for any acts or omissions caused by third party providers which may cause claims, and / or their provision or failure to provide services or goods to users in the context of their cooperative agreement with Twin Net.
In any case, Twin Net bears no liability to users or any third party for any direct or indirect damages, lost profits, loss of revenue or profit, loss of opportunity, loss or destruction of data and in general any kind of damage or loss related to the access or use of www.digitickets.gr and the possible services provided through it.
The official working hours of the Twin Net headquarters and its customer service helpdesk are Monday through Friday, 9:00 a.m. to 6:00 pm.
Phone support for reservations, bookings, cancellations, or ticket changes, as well as payment for tickets in cash at the offices of Twin Net, can take place exclusively during the above stated hours.
Customer service and help desk support via e-mail are available every day of the week, from Monday to Sunday, from 9:00 am to 12:00 midnight.
Any request for support (via e-mail or by telephone) which is submitted outside the aforementioned hours will be attended to on the next working day after the date of its receipt.
Twin Net reserves the right to amend these terms unilaterally.
Non-acceptance of these terms or their violation, in whole or in part, gives Twin Net the right to refuse its services to the offending user and / or to block his/her access to www.digitickets.gr and the services and products provided through it.
The trade relations between users and Twin Net are governed by and construed in accordance with Greek law, and the courts of Athens are solely responsible for the resolution of any dispute concerning these relations.
