Periodically, users who purchase online tickets at www.digitickets.gr will automatically be entered in a lottery which will take place at the first week after the end of the stated period, and the winner will win a weekend stay for two people at a lovely site in Greece.
The results of each drawing, as well as the date of the next drawing will be posted on our website.
The www.digitickets.gr portal provides its users with an impressive range of options and information services. Our aim is to provide the end user with a dynamic integrated information environment that facilitates trip planning and preparation.
Concise List of Supported Services:
The ticket prices displayed on www.digitickets.gr and used to calculate the cost of tickets are the official rates charged by each ferry company, without any extra charge added to them.
A surcharge is added to the total cost of the reservation in the following cases:
The total charge for the reservation will be calculated as follows:
For American Express and / or Diners Club ticket purchases, there is an extra charge of 2% of the total cost of the reservation. The total cost of the reservation includes all other charges.
If the user selects the option to receive tickets by courier, then the system will automatically calculate the shipping fees.
The final fee depends on both the tickets’ cost and the delivery location. The system will allow you to calculate the shipping cost before your final selection of your tickets’ delivery method.
There will be an extra charge for each additional service by our office's help desk, such as the following:
In our efforts to foster trusting relationships with our customers, we created Digitickets Club. Each user of DigiTickets.gr can become a member of Digitickets Club and obtain a membership card (which should be activated before use). By using the membership card, members can earn redeemable points with each new purchase on Digitickets.gr. You can add to your point total with additional purchases over time, earning a larger point bonus with each purchase up to the fifth one, if you do not redeem your points before making those purchases.
Details:
In addition, when you buy your ticket from DigiTickets.gr, you can purchase insurance coverage for your trip, choosing an insurance package from Allianz Global Assistance. This program has been specially designed, organized and priced in light of the requirements of tourists who travel by boat to or from other countries and within Greece. To see the detailed terms of the program, click here.
The travel insurance program 'Insurance' of Allianz Global Assistance offers:You can search for a destination port using the name of a geographical region (e.g. Naxos) or a city (e.g. Piraeus), using either Greek or Latin characters. The system will offer a choice of destinations that meet the criteria you entered. When you choose a point of departure, the list of destination points is updated to include only ports for which an active ferry route exists. If something is not on the list, that means that currently there is no active ferry route leading to that point.
Arrival and departure ports should be located in the same geographic area (e.g. arrival in Egiali on the island of Amorgos, departure from Katapola, also on Amorgos). If this is not the case, you should make one reservation for your departure, and a separate one for your return trip.
The available ports are displayed on the map located in the section Destinations. You can also select departure and destination points directly from the map by clicking on the corresponding points on the map (as described in the instructions).
Contact the Help Desk of Digitickets (210-6090451). The possibility of amending the reservation always depends on the regulations of each ferry company.
When traveling, it is important to have with you your ID card or passport (if traveling abroad), or the new type of ID for Turkey and EU countries, along with your ticket, and to present them, if asked, during the process of boarding (check in).
Furthermore, if you are eligible for a special discount, you should have with you the appropriate required documents (e.g. a student ID).
Caution: You must show your printed ticket to be allowed to embark. The printed ticket is required, and it cannot be replaced by your reservation number or any other equivalent document.
In general, data that you entered during your electronic reservation process must be identical to the data on documents presented while traveling (for passengers and vehicles).
When booking you should identify the age category of each passenger. The ferry companies often provide reduced fares for Children (usually half the price of the regular fare), and free boarding for Infants. All that is required from you is to correctly register the age category of each passenger.
Find out about the rights and obligations of passengers as well as discounts on fares here.
Ferry companies do not provide the option of selecting specific seats through an online booking system. The system will attempt to place all passengers who are booking together on adjacent or nearby seats (based on availability at the time of your transaction). If there is an exception to the above rule (and a seating plan exists for a certain type of ship), a special mark will appear on your screen, and you can contact us at 210-6090451 or e-mail us at info@digitickets.gr to help you complete your booking by choosing the seats you prefer.
You can change your ticket to a higher class or add a cabin (subject to availability) onboard the ship, paying the difference in fares. However, tickets purchased with special offers are not subject to such changes.
Tickets bought on the internet are PTA tickets. These tickets must either be issued online via web check-in, as explained under A, or printed out as described under B. However, not all ferry companies allow web check-in (A). Even if they do, you may print out your ticket (B) if you prefer, although web check-in (A) is more convenient when it is possible, especially if you have a smart phone.
A. If your ferry company supports web check-in, next to your ticket reservation number you will see a URL link: Web Check-in - Smart Ticket. This link will direct you to the web check-in site of the ferry company, where you should follow the instructions to issue your web ticket on your smart phone, or issue your ticket online and receive a PDF you must print out (at home, at your hotel, or wherever it is convenient) and bring with you to the ferry boat.
B. If your ferry company does not allow web check-in, you must print out your tickets at a travel agency near you, or at the port. Usually there are local travel agents’ kiosks at the port where tickets can be printed; for that reason, it is a good idea to be there 15 to 30 minutes earlier than usual. At the end of the e-mail received with a reservation, we describe the central agencies where you can print the tickets. To print them, it is necessary to provide the local agent with the reservation number written on the ticket.
Please note that for a multi-leg trip you will have to follow the steps mentioned above (A and/or B) for each ferry company and reservation you have.
Often, shipping companies give (sometimes significant) discounts for buying a round-trip ticket. On www.digitickets.gr we display messages related to special offers announced by ferry companies. We also display special messages that will help you make the best choice for your trip.
When booking online, you can include up to 9 (nine) passengers and up to 4 (four) vehicles on one ticket.
When there is a discount available from a certain ferry company, this is automatically displayed on your screen, and you can select it (if you are eligible) and continue your transaction using the discounted fare. In this case you will probably be asked to provide some additional information (e.g. student ID number) to “prove” your eligibility.
Be aware that in such a case you will need to have with you all the necessary documents to “prove” your eligibility when boarding (e.g. student ID).
The available payment methods are listed below:
In both of the last two cases the user must first make a reservation, then make a payment and finally ask, the help desk, for a printed ticket.
You should also know that in the case of a reservation, prices may be changed by the shipping companies without prior notice before ticketing.
The following options are available:
The courier shipping method will not be available when the ship’s departure date is less than three working days from the date you issue your ticket (for shipments within Attica), or five working days (for shipments outside Attica). Some ferry companies do not support PTA tickets, and in such a case you should select one of the other ticket pickup options.
You can pick up your ticket any time after you complete your transaction, up to the time of your departure. When picking up your ticket, you should have with you your reservation confirmation number, which will be sent to you by e-mail and SMS as soon as you successfully complete your booking transaction.
Tickets to be picked up at the departure point (PTAs) can be obtained at designated central agencies. The confirmation e-mail sent after you complete your booking will list the designated agencies where you may pick up tickets. These agencies are also listed on our website and on the website of each shipping company. (Get immediate access to them by clicking here).
At present, electronic tickets are not available. When you board, you need to have with you your printed ticket.
The address of our offices refers to the Help Desk address (see here).
Now several ferry companies offer the possibility of electronic ticketing.
The following companies allow this; the links lead you to their pages, where you can issue an e-ticket for reservations you have made through www.digitickets.gr:
In all other cases, you must have your printed ticket with you.
Passengers should be at the port of departure at least one hour before the departure time, or at the time given for the specific route by the relevant ferry company.
You can verify your departure time by calling the port authority of the port of departure (see details here). Some ferry companies contact their passengers by SMS in cases of cancellation or change of a scheduled route. Therefore it is important to correctly specify your mobile phone number during the booking process.
Finally, our office will make every effort to inform you (via SMS and / or e-mail) in cases of time change or other changes for your route.
In the event of the company's liability (e.g. damage to a ship) or due to weather or a strike, return your ticket for a refund of the price you paid.
Only a few ferry companies allow the issue of open date tickets. Usually we convert an existing fixed date ticket to an open date ticket (for example, when for some reason you are not able to travel).
Open tickets have a specific validity period stipulated by the current policy of each ferry company.
Contact the Help Desk of Digitickets (210-6090451). The possibility of converting tickets into open date tickets always depends on the regulations of each ferry company.
To change your tickets or to convert them to open tickets, you should call us at 210-6090451 or e-mail us at info@digitickets.gr. (In the e-mail, please provide the confirmation number for your reservation.)
The change is made after communication with the Help Desk of Digitickets (210-6090451) and only if the ticket is subject to change.
Each ferry company has its own cancellation policy (see here). Call us at 210-6090451 or e-mail us at info@digitickets.gr to learn about the refund and cancellation procedure which applies in your case. (In the e-mail, please provide the confirmation number for your reservation.)
In order to cancel, you must return the printed tickets to the address specified in the e-mail message you received after your initial booking transaction, and you must do so no later than one day prior to your departure.
In case of a lost ticket, please contact us at 210-6090451 or e-mail us at info@digitickets.gr, so we can inform you about the procedure that needs to be followed. Ferry companies will in no case cancel a lost ticket, so a new ticket must be issued to enable you to travel.
Upon issuance of a ticket, you can request an invoice for your transaction. Normally, the billing document issues a receipt in the name of the first passenger. You cannot change the invoice data online after the ticket issue. If you need to change them, you should call us at 210-6090451 or e-mail us at info@digitickets.gr to inform us about the needed changes.
Upon completion of the online booking transaction, you will receive both an e-mail and an SMS confirming your ticket transaction (or reservation).
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